Cancellation Policy

1. Cancellation by Customers:

Customers can cancel their orders placed on Dhruba’s Tea Two Leaves & A Bud within the following terms and conditions:

       a. Cancellation Timeframe:

• • Orders can be canceled within 24 hours of placement.

• • For customized or made-to-order products, cancellation requests must be made within 12 hours of placing the order.

        b. How to Request Cancellation:

• • Customers can request a cancellation by contacting our customer support team via email at teadhrubas@gmail.com or by calling (+91) 8100553505

       c. Refund Process:

• • If the cancellation request is made within the specified timeframes, customers will receive a full refund.

• • Refunds will be processed using the same payment method used for the initial purchase.

2. Cancellation by Dhruba’s Tea Two Leaves & A Bud:

        Dhruba’s Tea reserves the right to cancel an order under the following circumstances:

        a. Unavailability of Products:

• • In the event that a product becomes unavailable after an order is placed, we may cancel the order and provide a full refund to the customer.

        b. Fraudulent Transactions:

• • Dhruba’s Tea Two Leaves & Bud  may cancel an order if it suspects fraudulent activity or payment disputes.

        c. Violation of Terms of Service:

• • Orders may be canceled if they violate our Terms of Service.

3. Return Policy:

Please refer to our Return Policy for information on returning products received in damaged or defective condition.

4. Contact Information:

If you have any questions or concerns regarding cancellations or refunds, please contact our customer support team:

• • Email: teadhrubas@gmail.com

• • Phone: (+91) 8100553505

5. Changes to the Cancellation Policy:

Dhruba’s Tea Two Leaves & A Bud reserves the right to modify or update this Cancellation Policy at any time. Customers will be notified of any changes through our website.